When something breaks, the last thing you want is to re-explain your whole setup to a stranger reading a script. Electric Software's IT support works differently: a dedicated engineer already knows how your systems fit together, so help starts with understanding, not a cold ticket.
Support, the way it should work
- Remote help in minutes. Most issues are resolved on the spot through secure remote tools, while you watch.
- A team that knows you. Your dedicated engineer carries context between every request, so nothing gets rediscovered twice.
- Emergencies come first. Urgent problems are prioritized immediately; everything else targets same-day resolution.
- Onsite when it matters. Hardware installs, network work, and scheduled visits across Lansing and mid-Michigan.
More than a help desk
Break-fix support treats symptoms. Because we also manage the whole environment, monitoring, patching, security, and backups, the problems that generate most support calls simply stop happening. Our clients notice the quiet more than the fixes.
Who we support
Schools, nonprofits, faith-based organizations, professional offices, and growing businesses across the Greater Lansing area, Battle Creek, Kalamazoo, and Grand Rapids. Since 1999, from downtown Lansing, with our own secure data center in the city.
If your current support feels slow, anonymous, or metered by the minute, run our free IT check and see what accountable support looks like.
Common questions
How fast do you respond to IT support requests?
Emergencies are prioritized immediately and most issues are handled through secure remote tools within minutes of your request. Routine requests target same-day resolution. Because your dedicated engineer already knows your environment, no time is wasted rediscovering your setup.
Do you provide onsite IT support?
Yes. We are based in downtown Lansing and provide onsite support, installs, and project work across the Greater Lansing area, with scheduled onsite days for Battle Creek, Kalamazoo, and Grand Rapids clients.
Do you support Microsoft 365?
Yes. Microsoft 365 identity, email, security, and endpoint management through Intune are core parts of our practice. See our Microsoft Intune and endpoint management page for details.
Can we get support without a full managed contract?
Our best results, and our best pricing, come from managing environments as a whole, which is what prevents most problems in the first place. Start with the free IT check and we will recommend the arrangement that actually fits your organization.
Technology, managed by people.
The real McCoy: real oversight, real understanding, real answers. Start with a free IT and security check.
Prefer to see it instead of read it? Take the 3D tour of how we work.